Terms of Service

1. Definitions and Interpretation

In these Terms of Service ("Terms"), the following definitions apply:

• "Agency" means Sovereign Digital Agency Limited, incorporated in England and Wales.
• "Client" means any person or entity accessing or using the Website or Services.
• "Services" means our AI-powered digital marketing services including content creation, social media management, SEO, email marketing, advertising management, video production, and related services.
• "Website" means https://sovereigndigitalagency.co.uk and all associated sub-domains.
• "Content" means all text, graphics, images, audio, video, software, data compilations, and other materials.
• "Intellectual Property Rights" means patents, copyright, trademarks, design rights, database rights, and all other intellectual property rights.
• "Confidential Information" means any information of a confidential nature disclosed by one party to the other.

2. Acceptance of Terms

By accessing or using our Website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use our Website or Services. These Terms constitute a legally binding agreement between you and the Agency.

We reserve the right to modify these Terms at any time by posting revised Terms on our Website. Your continued use constitutes acceptance of such modifications.

3. Website Use

You may use our Website for lawful purposes only and in accordance with these Terms. You agree not to:

1. Use the Website in any way that violates applicable law or regulation.
2. Transmit any harmful, offensive, or inappropriate content.
3. Attempt to gain unauthorised access to any part of the Website.
4. Interfere with or disrupt the Website's operation.
5. Use the Website for any commercial purpose without our express written consent.

We reserve the right to suspend or terminate your access to the Website at any time without notice.

4. Services Overview

The Agency provides AI-powered digital marketing services across three primary tiers:

• Starter Package (£497/month) — Content creation, social media management, and monthly reporting.
• Growth Package (£997/month) — All Starter features plus SEO optimisation, email marketing, advertising management, and video production.
• Enterprise Package (£2,497/month) — Full 24-agent AI team deployment, priority support, custom solutions, and dedicated account management.

Specific deliverables are detailed in individual Service Agreements. All pricing is subject to VAT at the prevailing rate where applicable.

5. Service Agreements and Duration

Services are provided under separate Service Agreements with a standard duration of twelve (12) months. Either party may terminate by providing thirty (30) days' written notice. Agreements automatically renew for successive twelve-month periods unless terminated in accordance with this clause.

6. Payment Terms

• All fees are payable monthly in advance unless otherwise agreed in writing.
• Payment is due within seven (7) days of invoice date.
• Late payments may incur interest at 8% per annum above the Bank of England base rate.
• We reserve the right to suspend Services for non-payment after fourteen (14) days' written notice.
• All prices are exclusive of VAT unless stated otherwise.

7. Intellectual Property Rights

All Intellectual Property Rights in the Website and its Content belong to the Agency or our licensors. Content created specifically for Clients under Service Agreements shall be governed by the terms of the respective Service Agreement. You may not reproduce, distribute, modify, or create derivative works from any Content without our express written permission. The Agency reserves all rights in our proprietary AI technologies, methodologies, and processes.

8. Confidentiality

Each party acknowledges that it may have access to Confidential Information of the other party. Each party undertakes to keep confidential all such information, not to disclose it to third parties without written consent, and to use it solely for the purposes of these Terms. These obligations survive termination for a period of five (5) years.

9. Data Protection and Privacy

The Agency processes personal data in accordance with UK data protection legislation. Our Privacy Policy, available on our Website, forms part of these Terms. By using our Services, you consent to our collection and use of your data as described in our Privacy Policy.

10. Liability and Warranties

The Agency warrants that it has the right and authority to enter into these Terms, that Services will be performed with reasonable care and skill, and that Services will comply with applicable laws and regulations.

Disclaimer: The Website and Services are provided "as is" without warranty of any kind. We disclaim all warranties, whether express, implied, or statutory.

Limitation of Liability: Our total liability shall not exceed the amount paid by the Client for Services in the twelve (12) months preceding the claim. We shall not be liable for loss of profits, revenue, business opportunities, indirect, consequential, or special damages, or business interruption or loss of data.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

11. Indemnification

You agree to indemnify and hold harmless the Agency from any claims, damages, or expenses arising from your breach of these Terms, your use of the Website or Services, or your violation of any law or third-party rights.

12. Force Majeure

Neither party shall be liable for any failure to perform its obligations if such failure results from circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, government actions, or technical failures.

13. Termination

These Terms remain in effect until terminated by either party. We may terminate your access immediately if you breach these Terms. Upon termination, your right to access the Website ceases immediately, any outstanding fees become immediately payable, and confidentiality obligations survive termination.

14. Dispute Resolution

The parties shall first attempt to resolve disputes through good faith negotiations. If negotiations fail, disputes shall be resolved through mediation administered by the Centre for Effective Dispute Resolution (CEDR). If mediation fails, disputes shall be resolved by arbitration under the LCIA Arbitration Rules. Nothing in this clause prevents either party from seeking urgent injunctive relief.

15. General Provisions

• Governing Law: These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.
• Entire Agreement: These Terms constitute the entire agreement between the parties regarding Website use.
• Severability: If any provision is held invalid or unenforceable, the remainder shall remain in full force and effect.
• Assignment: You may not assign these Terms without our written consent. We may assign without restriction.
• Waiver: No waiver of any provision shall be deemed a waiver of any subsequent breach.
• Third Party Rights: These Terms do not confer rights on any third parties under the Contracts (Rights of Third Parties) Act 1999.

16. Contact Information

For questions regarding these Terms, please contact us:

Sovereign Digital Agency Limited
Email: hello@sovereigndigitalagency.co.uk
Website: https://sovereigndigitalagency.co.uk